UPDATE: On Monday, the United States Postal Service sent a representative to the home of Yeimi Alcantara in Terrytown, La., to retrieve the package carelessly tossed onto her roof the day before.
By the time USPS assistance arrived, Alcantara, who is seven months pregnant with her second child, had already enlisted the aid of a good Samaritan while her husband is away for work.
The USPS sent the following statement to WGNO on Monday afternoon:
The Postal Service strives to provide the best possible service to our customers each and every day. We were disappointed to see the actions of the Letter Carrier in the video and apologize to the customer for any inconvenience. This is clearly unacceptable behavior that does not reflect the efforts of the thousands of professional, dedicated carriers in our workforce. The Postal Service takes the concerns of customers very seriously. Local management sent a postal worker to retrieve the package and will take appropriate measures to ensure this isolated incident does not occur again.
As far as Alcantara is concerned, the matter is closed and she fully accepts the apology from the USPS.
“[The USPS] apologized for the situation,” Alcantara told WGNO. “My intention was never to get anyone in trouble. I just wanted to show how not to treat a package. Those packages are paid for by people’s money and should be treated with care and respect.