The U.S. Postal Service is signaling that widespread mail delays prevalent in 2020 and early 2021 are the new normal, setting expectations for the remainder of the year far below historical norms.
USPS expects to deliver less than 88% of regular First-Class Mail on time for pieces slated for a two-day turnaround and less than 69% on time for those in the three-to-five day window. That would mark a decrease from 2020—already a down year—when the agency delivered 91% and 79% of mail on time, respectively. The reduced targets approved last month by the postal board of governors highlighted a significant departure from previous USPS goals, as it expected to deliver more than 95% of mail on time in all recent years.