USPS prepares for busiest week

The Postal Service’s busiest week of the holiday season is about to begin.

The organization predicts it will deliver almost 2.5 billion pieces of mail — including more than 28 million packages per day — from Dec. 16-21.

Overall, USPS plans to deliver about 800 million packages between Thanksgiving and New Year’s Day, with more than 8 million package deliveries expected each Sunday in December.

Employees say they’re ready.

“I enjoy taking great care of my customers throughout the year, and it’s extra special during Christmas when I deliver Christmas cards and presents and I see kids’ faces light up with smiles of excitement,” said Tulsa, OK, Letter Carrier Sheldon Gore.

In addition to serving customers at Post Offices, USPS is preparing for a rush online, too.

The organization predicts usps.com will have its busiest day of the season Dec. 16, when the site is expected to receive 8.5 million visitors, up more than 6 percent from last year.

This includes almost 400,000 customers who will use the Click-N-Ship feature and other online services to order free Priority Mail boxes, print shipping labels, purchase postage and request free next-day Package Pickup.

No matter what the week brings, many employees said they’ll give customers the best service possible.

“Making a customer smile is one of the best rewards of the holiday season,” said Marla Basque, a Layton, UT, retail associate.

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Yes, go to po, stand in line for hours, if can find a po that’s open during normal hours. That’s customer service at its best.

They are still super slow. a shipment that should have taken at most 4 days is now on day 10. 7 of those days has been transit alone and it has been 3 days since I have had any update. I’m getting p!$$#% especially since it was a guaranteed delivery by the 17th and it’s now the 22nd and still nothing and it’s my kids Christmas. I have never had this slow of service before even during Christmas its ridiculous