USPS Introduces New Proof of Delivery Letter Format

September 13, 2018

On July 22, 2018, the Postal Service™ released an improved version of the Proof of Delivery (POD) letter that customers receive by email. The new format is part of Postal Service efforts to improve customers’ experiences and make it easier for them to verify that signature-required items were successfully delivered.

The enhanced version of the letter (shown below ) includes the following new elements:

Delivery location (e.g., front door or porch),

Postal Service product (mail service),

Extra services,

Recipient name*,

Destination address*, and

Package weight.

* Provided by the shipper in their electronic documentation or captured during package acceptance.

Important Notice for Business Customers

Business customers who receive our current POD letters in bulk need to contact the USPS® delivery confirmation help desk to switch to the new version in one of the following ways:

Send an email to delivery.confirmation@usps.gov.

Call 877-264-9693 during business hours (Monday–Friday, 7:00 a.m. to 5:00 p.m. CST).

Businesses will continue to receive the current version until they convert to the new version.

Individual Requests on USPS Tracking

Customers who request individual POD letters online via USPS Tracking (tools.usps.com/go/TrackConfirmAction_ input) will receive the new version automatically. To request a POD letter:

1. Go to USPS Tracking at tools.usps.com/go/TrackConfirmAction_input.

2. Enter a valid tracking number.

3. Select “Proof of Delivery.”

4. Provide your contact information.

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