Previously, customers who use usps.com to track packages saw the following message when a package was in transit: “In-transit to the next facility.”
Customers now see this message when a package is in transit and expected to arrive by the delivery date shown on the tracking site: “In-Transit, Arriving On Time.”
If a package will be delivered later than expected, customers will see this message: “In-Transit, Arriving Late.”
The Postal Service made this change to provide customers with clearer information. Improving customers’ experiences is one of the organization’s core strategies.
This change took effect March 3.
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