The Postal Service faced every challenge imaginable last year, from handling a historic volume of mail-in ballots to delivering a surge in packages.
Through it all, USPS dealt with critical shortages of its employees, mail delays and a slew of federal lawsuits raising questions about its ability to handle election mail under tight deadlines.
Despite these challenges, the public still holds the Postal Service in high regard. A survey from its inspector general found 91% of respondents held a positive opinion of the agency. That approval rating, the IG noted, is consistent with approval ratings in surveys from 2017 and 2019.