USPS earns 91% approval in IG survey despite pandemic challenges

The Postal Service faced every challenge imaginable last year, from handling a historic volume of mail-in ballots to delivering a surge in packages.

Through it all, USPS dealt with critical shortages of its employees, mail delays and a slew of federal lawsuits raising questions about its ability to handle election mail under tight deadlines.

Despite these challenges, the public still holds the Postal Service in high regard. A survey from its inspector general found 91% of respondents held a positive opinion of the agency. That approval rating, the IG noted, is consistent with approval ratings in surveys from 2017 and 2019.


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