August 28, 2018
The Postal Service’s customer care centers suffer from “long hold-times for customers, abandoned calls, and customer frustration,” an IG white paper has said.
The centers, which supplement online information, receive calls about specific matters including tracking a package or scheduling a delivery, as well as for general information and for dealing with complex matters. Of some 60 million calls in 2017, 19 million opted to speak to a service agent but of those only 11.5 million ultimately spoke to one, with an average hold time of 13 minutes
SIGN UP FOR OUR POSTAL NEWS BLAST!
Get the news sent straight to your inbox. Please remember, this list sends an email every weekday, so if you are not a news junkie, then this might not be the list for you. Thanks