USPS creating dashboard to address performance data demands

The Postal Service went to extraordinary lengths last year to process a record-breaking volume of mail-in ballots and deliver a surge in packages that peaked during the holiday season.

Both the election and the holiday rush are over, but the agency is still struggling to improve its on-time delivery rates for its mail products.

To get a handle on the root cause of these delays, Postmaster General Louis DeJoy told members of the Mailers’ Technical Advisory Committee last week that USPS is creating a dashboard that would give its biggest customers regular status updates on conditions at its facilities and on-time metrics for different types of mail.

Mike Plunkett, the president and CEO of the Association for Postal Commerce, told Federal News Network that the mailing industry has long sought access to this level of agency data.


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