United States Postmaster General Megan Brennan told postal workers of the importance of scanning packages, explaining that in order to remain competitive, the Postal Service need to provide customers with timely and accurate tracking information. Speaking in a video feature called Business Focus, she also warned carriers not to throw packages.
“We have professional letter carriers who take great pride in their work and deliver a positive experience in addition to mail and packages. But when an employee throws a package and it’s caught on a home security camera, which is happening far too often, it’s then posted on social media, and that hurts our brand,” she said.
One mishandled package can result in multiple lost customers, she said, and backed up her warning with the proof of the harsh reality that the agency faces.