UPS Warns of Temporary Delays After Cyber Monday Overwhelms Network

FILE PHOTO - United Parcel Service (UPS) aircraft are loaded and unloaded with air containers full of packages at the UPS Worldport All Points International Hub in Louisville, Kentucky, U.S. on December 9, 2016. REUTERS/John Sommers II/File Photo

December 6, 2017

United Parcel Service Inc. is expecting slight delays in package deliveries through the middle of this week after a surge in e-commerce sales swamped its network in the days after Thanksgiving.

 Online orders on Cyber Monday and the days after overwhelmed expectations, UPS spokesman Steve Gaut said Tuesday, causing a “bubble” to develop at certain package centers. Heavy volumes forced one- or two-day delays for certain items ordered last week, even as the company worked over the weekend to catch up.
Much of the backlog is already cleared, and UPS doesn’t expect to miss Christmas deadlines because of it, Gaut said. The world’s biggest package-delivery company has been preparing for months to handle the spike in shipments during the peak holiday season, implementing a 27-cent surcharge for the first time on packages sent to U.S. residences over certain weeks. UPS also expects to add 95,000 temporary workers.

“The bubble has worked its way through the system, and we expect everything to be back in line with our forecasts by tomorrow,” Gaut said.


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4 Comments on "UPS Warns of Temporary Delays After Cyber Monday Overwhelms Network"

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Emitt Samon

Scott Martin USPS and the last mile to the rescue!

Scott Martin

Shits crazy

Ed Zombirt

What an understatement!

Dianne Daley



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