CLEVELAND, Ohio — Northern Ohio experienced some of the most severe mail delays in the country over the holidays, when the U.S. Postal Service handled a record load of letters and packages.
According to a weekly report required to be sent to Congress, the Northern Ohio district had 28.8% of first-class mail delivered on time the week ending Dec. 19. For the week ending Dec. 12, 39.7% of first-class mail was delivered on time.
Naddia Dhalai, spokeswoman for the Northern Ohio and Ohio Valley districts, said in a statement to cleveland.com that the postal service delivered a “record amount” of packages nationally during the holidays. Dhalai did not have a specific number for the record.
“The Postal Service delivered a record amount of packages this holiday season in the midst of the pandemic which significantly impacted our workforce availability. Capacity challenges with airlifts and trucking for moving this historic volume of mail also lead to temporary delays. These challenges were felt by shippers across the board,” Dhalai wrote in an email. “We are accepting all volumes being presented to us, which adds to the challenge of the workload. We are proud of the hard work and dedication of our employees, and will continue to work around the clock to deliver all packages and mail entered into our system, including returns. We thank our customers for their continued support and understanding.”