USPS is making two changes to the Postal Pulse survey, aiming to get fresh insights into employee engagement in the organization’s workplaces.
Starting with the next survey, which is slated to occur from Aug. 4-Sept. 4, the Postal Pulse will feature an additional statement: “My immediate supervisor has recently spent one-on-one time with me to discuss my workplace needs.”
The statement is being added to ensure efforts to assess and address engagement levels are ongoing throughout the year.
Employees will be asked to rate their response to the new statement on a scale of 1 to 5, just as they do with the survey’s original 12 statements, which address topics such as workplace expectations and recognition and are patented by Gallup, the organization that administers the survey.
Additionally, the survey’s comment box section, where employees are asked to offer feedback in their own words, will feature this statement: “Please describe any positive changes you’ve seen on your work team.”
Both changes are designed to help the Postal Service accelerate its continuous improvement efforts around engagement, the term used to describe employees’ overall approach to their work, including their involvement, enthusiasm and commitment.
“The Postal Pulse survey and engagement efforts have been evolving since its introduction in 2015,” said Employee Engagement Executive Director Kelvin Williams. “These new additions will help us better measure engagement and identify the strengths of our teams, as well as areas of opportunity.”
Individual survey responses will be kept confidential from USPS. Only Gallup will be aware of individuals’ responses.
If five or more surveys are received from a team, Gallup will create a team report that managers can share with the members.
The Postal Pulse is part of the organization’s broader effort to engage, equip and empower employees, a core strategy. The results of last year’s survey showed 26 percent of respondents feel engaged, up from 17 percent during the first survey in 2015.
The Postal Service will provide additional details about the survey changes before August.