February 26, 2017
Plagued by increasing turnover among non-career employees, postal officials are trying to stem the tide with new management incentives and an overhauled orientation program.
The average annual turnover rate among non-career employees rose from 38.69% in FY2015 to 42.82% last year, the U.S. Postal Service reported earlier this month. Postal officials had set a target of 34.8% for FY2016.
Turnover was worst among City Carrier Assistants (CCAs), rising from 54.24% to 59.66%. Among the other three major non-career categories, turnover for Rural Carrier Associates rose from 30.1% to 35.29%, for Postal Support Employees remained stable at 36.6%, and for Mail Handler Assistants increased from 29.86% to 37.67%.