Report Stresses Feedback, Recognition in USPS Employee Engagement Program

A Postal Service program designed to encourage employees to engage more with customers as a way of generating more business has yielded successes but is falling short of its potential in part because of a lack of feedback and recognition for participating employees, an IG audit has found.

As part of a study of how small businesses use USPS, auditors examined the Postal Service’s “employee engagement programs” in which employees who are in regular contact with businesses submit suggestions for additional services those businesses could use. That program had generated more than $880 million in business in 2018, but “interviews with employees participating in the EEPs revealed challenges and inefficiencies,” the report said.

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USPS office won’t accept my package with packing slip on the package? Asked me to remove the packing slip before they can accept the package??? So USPS is not friendly for business shippers?

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