Recipients say they never received certified mail, Postal Service records only offer scribbles

CLEVELAND (WJW) — A FOX 8 I-Team investigation has found scribbles on Postal Service records.

And, as we looked into it, we found many people worried about losing homes, money and lawsuits because of what’s happening with legal documents in the mail.

Receipts from certified mail should show the name and address of a person accepting the mail. Instead, we reviewed receipts with scribbles for names and addresses along with “C-19” for COVID-19.

At the same time, we found people blindsided. Saying they never received their certified mail. Never signed for anything. Found out later, though, that mail, in fact, had been delivered. It had been left with someone, somewhere, but it was impossible to tell more than that from the records.

Adam Sywanyk told us it happened to him.

“I never seen the document,” he said. “I would say that they owe us an apology. I made note when I was in the post office, the one day, and nobody really had an explanation.”

Certified mail costs more, but the Postal Service says this way you can prove you sent something and get the signature of a person accepting it. Yet, again, we reviewed receipts with mothing readable except, in some cases, ‘C-19.’


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The usps has directed carriers to not allow individuals to sign their hand held device. The carrier in the presence of the customer is to write their initials, route number, c-19 and the address. Maybe the customer was there and just trying to say they never got it to buy more time.

Yes we r told to do that, but we r supposed to print the name of the person we r leaving it with on the scanner too

Tammy we was told the same exact thing at our station. You put your initials, Rt. # and COVID 19 and the same for the the return receipt.

Last edited 4 months ago by Jackie

Why is nobody angry at Trump/Dejoys for taking out equipment in order to slow down VOTING that’s why the mail is so screwed up not because of the employees they didn’t care about the effects that those decisions down the road.

You do not leave the certified in the mailbox. Due to COVID 19, you bring certified to the door and in there presence you sign for it and then hand it to them.

We are told not to ring doorbell just initial and write c- 19 on receipt.our scanner
message told us to do that for months.

Should the mailman have to risk their lives during this pandemic to get a signature?