Postmaster General Previews New Reforms as USPS Announces $9B Loss for 2020

At a board of governors meeting on Friday, DeJoy previewed some of those upcoming changes. Noting USPS has experienced losses for more than a decade, he said postal management would issue a new strategic plan in the coming months. While he vowed to maintain universal service, affordable pricing and six-day mail delivery, DeJoy called himself a “realist” in saying there are “certain realities we need to confront.”

“Clearly, we have an unsustainable business model,” DeJoy said. “Our problems can be solved but we need to get on with the difficult business of solving them now.”

The postmaster general earlier paused an effort already underway before his arrival to reduce the number of blue dropboxes and processing machines after facing severe criticism about the potential impact of the changes on the election. He left his initiative seeking to eliminate late and extra mail transportation trips in place, but courts subsequently ordered USPS to walk it back. USPS will now likely seek to resume those efforts, with DeJoy saying on Friday USPS can “operate with much greater precision.” He also called for investments to enable more innovation, modernize retail and processing operations, better train and equip employees and identify ways to grow revenue.


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