As the Postal Service looks at the next 10 years, the agency inspector general looked back at the last decade of technology innovation to see what’s worked and what hasn’t.
The U.S. Postal Service has seen the most progress in implementing big data, artificial intelligence and digital platform technologies—including apps, smart barcodes and QR codes—over the last 10 years, and will continue to focus on these technologies for the next decade, according to a report from the agency inspector general.
Since 2011, the IG has published more than 30 reports examining the Postal Service’s innovation effort. Those audits have focused on four areas: mail innovations, data analytics, autonomous technologies and intelligent infrastructure—with mixed results.