Postal employees urged to promote Informed Delivery

The Postal Service has introduced Inform 5, an initiative to encourage employees to promote Informed Delivery to customers.

Informed Delivery allows users to digitally preview their incoming mail and manage their packages from computers, tablets and mobile devices.

Through Inform 5, USPS wants employees to tell at least five customers each day about Informed Delivery. The goal: to get more consumers to use the feature, which currently has about 11.7 million subscribers nationwide.

“The Inform 5 campaign is an opportunity for our employees to turn five people a day into satisfied Informed Delivery subscribers,” said Marketing Vice President Steven Monteith.

Informed Delivery is an important part of the Postal Service’s efforts to add value to the mail and grow its business. Increasing the number of Informed Delivery subscribers will encourage more businesses to add interactive content to Informed Delivery emails, thereby boosting the value of mail.

USPS will include information about Inform 5 in upcoming employee pay statement mailings. The guidelines will include tips on starting conversations with customers, such as asking them “Did you know you can get an email that gives you a preview of your mail?” and “We have a new mobile app that lets you check your mail from anywhere.”

Employees can learn more about Informed Delivery on BlueLiteBlue and pages that have information about the feature.


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vincent hammerl

We started with informed delivery when it first started, if the post office can’t do any better with even the 5 new people per route than they do with ours. It is a waste of time and money. There have been days where either we a suppose to get 5 letter size pieces and we receive none OR we are suppose none and have 3 or more and not on the same days or the day later. It also puts the carrier in a tough situation for a number of reasons. I carried for 30 years and sometimes the best… Read more »


Oh yeah… Ask me to do something for which we won’t get paid…. Give more info to customers, for free ( and we are losing money how?), and give them more reasons to nag the heck out of us… Yeah…Sign me up…


I will NEVER tell my customers to sign up. People need to get out, check their mail and get a little exercise! Such a waste of time and money!!


Good answers from everybody – I agree – what a total waste. We get other post offices DPS in our trays, send them back to the plant, they come right back the next day – sometimes, two, three days in a row, sometimes a week later. I have already been bitched at by customers on the route because they were suppose to received items (vehicle, concert tickets, etc) because informed delivery shows them we were suppose to bring it that day. Yes another waste of time and money Thank you management for having customers bitch me out for YOUR fuck… Read more »

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