Postal customers embrace the new PS Form 3849

June 19, 2018

The Postal Service’s redesigned PS Form 3849 is a hit with both internal and external customers.

USPS carriers are required to leave the form, also known as We ReDeliver For You!, when they are unable to deliver an item successfully.

The form was updated this year with a simpler design and clearer instructions for customers and employees.

Since the revised form was rolled out in January, it has been used for more than 2.3 million redelivery requests.

The revised form gives customers the option to scan a QR code and go to usps.com, where redelivery requests are up about 22 percent. Each month, customers are increasingly using this option to schedule deliveries.

This has helped reduce calls to USPS customer care centers from individuals with redelivery inquiries by 17 percent.

“Giving our customers more options with simple, clear and easy messages is what our world-class customer experience is all about,” said Delivery Operations Vice President Kevin McAdams.

If a customer who uses the form’s QR code is an Informed Delivery user, his or her address will automatically appear in the redelivery application, which means the customer only needs to select the date for redelivery.

Said McAdams: “The Postal Service continues to leverage technology to improve our customers’ experiences and to make it easier to do business with us.”

SIGN UP FOR OUR POSTAL NEWS BLAST!


Get the news sent straight to your inbox. Please remember, this list sends an email every weekday, so if you are not a news junkie, then this might not be the list for you. Thanks

Thank you for subscribing.

Something went wrong.

2
Join the Conversation

2 Comment threads
0 Thread replies
0 Followers
 
Most reacted comment
Hottest comment thread
2 Comment authors
  Subscribe  
newest oldest most voted
Notify of
teresa

thats funny, cause were still using the old pink slips we’ve always had.

OldSchoolRural

We too are using the older ones. The new ones do not have article numbers and other info on them. Creating confusion when we need to track on computer.

Send this to a friend