“As leaders of the Postal Service, you shape the culture for our employees and the experiences for our customers,” the PMG said.
She delivered her remarks at the United Postmasters and Managers of America (UPMA) national meeting in Reno, NV, where she emphasized the Postal Service’s ongoing efforts to strengthen its workforce.
For example, USPS has improved training for employees who work at Business Mail Entry Units.
Additionally, the Postal Service is modernizing its payment systems, which benefits customers and employees alike.
She discussed workforce development at each of these meetings, along with the Postal Service’s efforts to restore financial stability, strengthen customer service and innovate through new offerings like Informed Delivery.
At the UPMA gathering, the PMG also discussed the importance of Business Connect, a program that encourages Postmasters to identify new business opportunities for USPS.
More than 222,000 new sales leads have been submitted so far this year.
“Thank you for your work connecting small- and medium-sized businesses with the Postal Service and finding additional ways we can add value to their business,” Brennan said.