December 14, 2016
DERBY, Kan. (KWCH) People across Kansas are concerned because they said delivery drivers aren’t knocking on their doors or ringing the doorbell when dropping off packages.
It has her worried a thief could steal her orders.
“I have a friend that does subcontract work for FedEx, and he said they’re supposed to knock and ring the doorbell,” said Harper.
KWCH reached out to all three companies to find out their exact policy.
UPS did not return our phone calls.
The Post Office said carriers should ring the doorbell or knock, but they said they aren’t required to wait for an answer unless a signature is requested.
FedEx said you can request a ring or a knock, but they wouldn’t answer our question about whether it’s required.
“They can’t be in that big of a hurry,” said Harper. “It doesn’t take that long to knock and ring the doorbell.”
The Postal Service released this statement:
The Postal Service recommends customers provide delivery instructions using myusps.com or by submitting a written request to the carrier for all packages to be held at the Post Office for pick up. There is sufficient capacity at Post Offices to hold packages for customer pick up. Carriers should ring the doorbell or knock when delivering a package, but they do not wait for an answer unless the sender or receiver requires a signature. The Postal Service is working hard to deliver the best possible service for all customers. If individuals are having a particular service issue, they should contact the Postal Service either by calling 1-800-ASK-USPS or visiting us on our website at usps.com/help .
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