On July 10, Louis DeJoy, the newly appointed United States Postmaster General, issued directives designed to reduce costs in the United States Postal Service. The organization, which has suffered financial difficulties for years, has seen expenses grow during the COVID-19 pandemic.
“This operational pivot is long overdue and today, we are talking about the first step in a journey we must take together, for the health and stability of the Postal Service,” the directive read. “The shifts will be simple, but they will be challenging as we seek to change our culture and move away from past practices previously used.”
According to the Milford Post Office, the directive no longer allows doubled routes which often occur when a letter carrier is out sick or on vacation, something that many postmasters around the country have also interpreted. This interpretation has led many people in the Milford area to not receive mail for more than a week. Adding to this problem is that the phone in the Milford Post Office has been out of order for more than a week as well, making it difficult for residents and businesses to contact the office to find out what was happening with their mail.
“The mailman has not been through our neighborhood since Wednesday,” resident Susan Dietz Geise said. “My neighbor and I have both been putting mail in our boxes that was never picked up. I had a package that said out for delivery Thursday and said it was undeliverable. Same thing happened Friday.”
Faith Gonzalez also stated that she has received packages but no other type of mail since Monday, July 13, despite the fact that Informed Delivery, the email program that provides photos of the mail to be delivered that day, showed that she should have received mail.