Informed Delivery reaches 30 million subscribers

Informed Delivery has reached 30 million subscribers, another milestone for the free online feature.

Customers who subscribe to Informed Delivery can digitally preview their incoming mail and manage their packages from computers, smartphones and other devices.

Businesses and other organizations can use Informed Delivery to add interactive content to the notifications that consumers receive. When a customer clicks on this content, he or she is taken to the company’s website to receive offers, coupons or more information about the firm’s products and services.

“Informed Delivery demonstrates that mail still has real value in the digital age,” said Gary Reblin, the Postal Service’s product innovation vice president. “As the number of subscribers increase, the more businesses use the service to add interactive content, which boosts postal revenue.”

The feature has continually evolved to meet subscribers’ changing needs since its national launch in 2017. 

Earlier this year, customers used Informed Delivery to complete their 2020 census questionnaires online, and USPS began testing email notifications to some subscribers within 20-30 minutes of the time their mail is actually delivered.

To keep growing the Informed Delivery user base, the Postal Service offers initiatives such as Inform 5, a program that encourages employees to tell at least five consumers each day about the feature.


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I have noticed lately that my “Informed Delivery” did not notify me at all which it usually does very early in the morning by email.

Yesterday it did notify me by email, but it was very late in the afternoon after the mail had already been delivered.

Go figure!

great people leaving mail in box for weeks cause they can just look on there phone and see it’s all junk..should charge a dollar for the download would have 30 million they so Badly need

I think it speaks to the value of the mail people get these days. which is 90% junk, so why bother going to the box. Personally, with a P.O. box and all my bills/statements electronic, I only go a couple of times per month to empty it.

After 3 years, it still doesn’t show all the mail, often providing the “you are getting some mail but we can’t show you what it is” message. Also, it still doesn’t show you magazines, catalogs or any number of other mailings that show up in a person’s mailbox. Should be called “somewhat informed delivery” until it can show everything.

Last edited 2 months ago by John Harris