A new wave of media stories is sadly using veterans to score political points against the Trump administration — this time by alleging delays in the delivery of prescription drugs by the U.S. Postal Service.
These stories falsely imply that the Department of Veterans Affairs is no longer a reliable supplier of prescription drugs through the mail. But this utterly untrue premise doesn’t square with the fact that the vast majority of veterans are happy with VA’s prescription program, which has been rated the highest in overall customer service satisfaction from the consumer group J.D. Power in nine of the last 11 years.
So, what’s really going on? Here are the facts.
VA fills more than 150 million prescriptions each year, and about 86% of them are delivered through the U.S. Postal Service. Most veterans are satisfied with our service, which is most recently getting prescriptions to veterans in an average of 2.89 days — faster than our target of three to five days.
We tell veterans to expect their prescriptions to be delivered in three to five days not because we pulled these numbers out of a hat, but because that’s how long it typically takes. And as the numbers show above, we’re doing even better than what we tell veterans to expect.