GAO – U.S. Postal Service: Volume, Performance, and Financial Changes since the Onset of the COVID-19 Pandemic

COVID-19 profoundly affected the U.S. Postal Service’s mail delivery operations. Letters and total mail declined in 2020, but packages hit record levels.

According to USPS, its on-time performance was significantly affected when record package levels combined with employee absences due to COVID-19—especially in December 2020.

COVID-19 also drove up costs, with USPS reporting increased expenses for increased use of leave and personal protective equipment. Although 2020 revenues increased, the cost increases led to an additional $100 million in net losses for the postal service.

Gao 21 261 Highlights


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