According to the Washington Post, eBay is the second largest customer of the USPS, generating $743 million in fiscal 2019 revenue, after only Amazon at $2.3 billion. So, any defection of shippers over to UPS could prove painful for the cash-strapped and red ink-stained agency.
“Delivery and scan delays persist, and we are monitoring not only the delays but ongoing negotiations in Washington,” eBay said in an Aug. 11 note to sellers. Actions included extending estimated delivery dates and extending protection against “shipper defects due to carrier delays” indefinitely, “as long as strains on carriers affect delivery dates.” This means seller ratings will not be impacted if the carrier is at fault for delays.
In an Aug. 31 letter to a Congressional committee, embattled Postmaster General Louis DeJoy said there was significant delivery performance increases across categories, while acknowledging it had suffered in late July and early August as changes were implemented. But a simple Google search reveals that USPS delivery delay complaints remain rampant.