To assist Postal Service™ customers during the coronavirus (COVID-19) pandemic, effective immediately the Postal Service is temporarily extending the timeframes when a mailpiece that cannot be delivered will be returned to the sender.
The Postal Service will temporarily extend the current timeframe provided under Mailing Standards of the United States Postal Service, Domestic Mail Manual, section 508.1.1.7f, of returning mailpieces to the sender after 15 days for accountable mail (5 days for Priority Mail Express® and 10 days for Cash on Delivery or COD), and 10 days generally for all other mail (or up to 30 days for all mailpieces) per Postal Service policy, unless the customer requested a return timeframe at the time of mailing. Perishable items will continue to be handled as indicated under current Postal Service policy.
All customer notifications for items with an attempted delivery date of March 28, 2020, or later will be updated to reflect the extended 30-day timeframe. The Postal Service is also working on implementing additional notices to remind customers about missed delivery items and the extended 30-day timeframe.
Additionally, USPS® has modified the procedures for carriers obtaining signatures upon delivery. For more information about this and other changes to Postal Service mail services during the coronavirus pandemic, visit .