The U.S. Postal Service’s investment in data analytics will help drive the transformation of the postal industry, the USPS Office of Inspector General said in a recent report.
Data and analytics are at the heart of USPS operations, helping improve the efficiency and quality of services. They inform applications that track packages for residents and business mailers and “could make the Postal Service more competitive and improve the quality of the products offered to their customers,” the report said.
USPS’ Informed Visibility – Mail Tracking and Reporting service, for example, combines actual scans of mail pieces with assumed and logical scans during handling to provide near real-time data on the location of mail in the processing and delivery network and its expected delivery date.
In its research, the IG interviewed industry experts and Postal Service management at a March event on the future of technological innovation in the postal industry. It also reviewed the USPS 10-year plan and asked international mailers and U.S. shippers to identify promising technologies.
Shipping industry representatives stressed the need for more visibility into processing and delivery issues. They cited benefits of enhanced tracking – whether through the use of GPS to track trucks and containers or the possibility of affixing RFID labels to packages and eliminating the need for barcode scanning.