However, in 2018, over 32 percent of mail was excluded from measurement. To include mail in service performance measurement, mailpieces need to have legible intelligent mail barcodes (IMb) and need to meet mail preparation and mail induction guidelines.
We plan to determine the reasons certain mail volume is not included in service performance measurement.
- How have you been affected by mail not being included in service measurement?
- What actions has the Postal Service taken to increase the amount of mail that is measured?
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