For an already financially challenged United States Postal Service, the COVID-19 pandemic is dealing a heavy blow — one that calls for both short-term and long-term holistic leadership. By the USPS’s own reports, in mid-March, the organization began experiencing significant mail volume declines as a result of the pandemic’s impact on businesses that use the mail. While the USPS has reported significant increases in packages volumes since mid-March — a bright spot in terms of revenue — it could be short-lived.
Never has there been a more critical need for innovative and holistic leadership around the future of the Postal Service. I use the term “holistic” because there are forces that must work together in terms of leading the USPS both in the short and long term. Looking at “who’s on first” when it comes to USPS leadership can be a complicated exercise — there is no lack of political, regulatory, and appointed USPS “leaders.” So, who is responsible for leading the USPS into the future? Who can make what kinds of changes to help guide the USPS on the best path forward?