Beware of New Scam Using USPS Name, Citing Delivery “On Hold”

The U.S. Postal Service (USPS) says that customers should be aware of email scams that are circulating that say you have a delivery “on hold.”

The scammers send an official-looking email complete with US Postal Service logos that say you have a package that can’t be delivered because of an insufficient address.  Next they ask for a small amount of money to “re-deliver” your package.  Then they’ll ask for credit card information – after that has been entered, a screen will pop up, asking for your date of birth and social security number to “verify and protect” your identity.

Don’t fall for it!  It is a scam.  Often if you look closely, you will find that the email address sending the scam email isn’t from the USPS at all.  In some cases, the email address is based in the United Kingdom.  Obviously, the United States Postal Service won’t be using an email address based in another country.

The USPS has clarified that they and their officials will not reach out to customers to ask for money or personal information.

Emails with subject lines such as “Delivery Failure Notification” could include a link which, when clicked, activates a virus to steal personal information such as passwords or financial details.

The Postal Service does not alert customers of package delivery attempts via email, and for that matter, customers should never give personal information out over email.

If you receive such a notice, simply delete it.


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Same thing happened to me yesterday I hit reply all to see where it was going to go and it said US PS and then send to terrymurray15@hotmail.com
And I can prove it

I got this too. I clicked on the usps logo and it took me to some canadian celluar phone company named bell. I was scared thinking it was one of my packages getting delayed but I didn’t click on the other link i checked all my order tracking # it didn’t match. I started think it was fake cause here the USA we just call it packages and countries such as UK and Australia call packages parcel. It definitely tricked me but i learned my lesson not to click anything i find suspicious. Glady i did not enter any personal… Read more »

I just got one of these in my inbox. I happen to be waiting for a package to be delivered to my son who is out of state, thinking this was regarding his package, I opened the email and filled out the address and phone info, I looked at the ship date and info in the email. I had not ordered anything on March 2, 2020. I started getting suspicious, I couldn’t access the help tab or any other tab across the top. Thankfully I didn’t submit any bankcard info, but they may have my address and phone! I like… Read more »

I too clicked reply and they will not like my reply. I did see where they ask for bank information so I backed out as I knew from start I was never missing a package. I order from 1 place only. I keep good records. They are after everyones TAX RETURNS too bad they do not know ahead of time who for 100% sure is and isnt getting them cause I cant file. Waste of thier time. I am on SSI..

I recieved a email in my box today. I am home almost 24/7 so I knew this was a bold faced lie. I also know how to check the address and seen it was a regular email address. I am assuming we will be recieving many Calls,email scams or however these people think they can Dip into peoples Bank accounts since its TAX TIME and that 1400 plus Biden money is due anyday now. These people are in LOVE with money and want YOURS..

Just got a similar SMS text

USPS: There is an unpaid shipping fee, to pay this now visit usps.deliveryservice-alert.com. Your parcel will return to the sender if unpaid.