An unfortunate yet chronic criticism of the Postal Service is that it seems to not understand its commercial customers’ businesses. What they do, why they do it, what their business objectives are – all that seems too often to escape the USPS, despite decades of exchange between the agency’s personnel and its customers at a range of levels and venues.
To many in the commercial mailing business, as well as their clients and associated agencies, the latest example of this circumstance was an unexpected proposal the agency published for comment in the August 23 Federal Register. In what was described as an “advance notice of proposed rulemaking,” the Postal Service stated it was considering, and in turn sought public comment on, a change to the content standards for Standard (USPS Marketing) Mail. The revision the USPS described would limit what can be sent under the classification to only paper-based material, effectively excluding other small items and requiring them to be sent at a parcel rate.
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