Action taken against Fargo postal worker after getting caught tossing package

April 12, 2018

After a Valley News Live investigation highlighted more mail problems within the city of Fargo we are told that action has been taken against an employee. We’re told administrative action was taken against the letter carrier seen in the video for getting caught tossing a package onto a porch in the Fox Run neighborhood. Postal service spokesman David Rupert declined to say what action had been taken instead he apologized in a written statement which you can see below. We also specifically asked Rupert what the postal service was doing to improve mail delivery in south Fargo and West Fargo but he refused to answer the question.

 

Response from USPS:

“Thank you for giving us the opportunity to respond.

The Postal Service strives to always provide the best possible service to its customers. Our carriers are trained to deliver packages in a responsible, efficient manner.

We apologize to the customer for this failure in service. Be assured, appropriate action will be taken in this isolated case. It does not reflect the careful efforts of the thousands of professional, dedicated letter carriers in our Workforce, including the more than 150 delivery Personnel serving 40,000 Fargo addresses

As information, customers with concerns about their mail service are encouraged to reach out directly to the Postal Service. Whenever we become aware of service issues, we promptly investigate and work with customers to resolve their concerns.

Customers have a variety of options for reaching us, including contacting their local post office, through our customer care center at 1-800-ASK-USPS (1-800-275-8777) or online at https://www.usps.com/help/contact-us.htm

David Rupert”

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Reba Hall Oper

I don’t understand this, I treat my customers packages as if they were mine. What is an extra 5-10 seconds to deliver?!? My carrier Trisha Pratt whom I trained and my sub Michele Griffin Kinney whom I also trained also treat the packages the same way. Too many security cameras these days plus even before them, I always taught my subs treat them as you want your packages delivered. Case closed. Everyone is happy.

Reba Hall Oper

Cheryl Guild Harms we must be from “the old school “. Too much rushing these days or we don’t care attitudes. Not sure which.

Cheryl Guild Harms

Agreed. I don’t get it either. I treat my customers as you do.

RRR

Instead of rushing everybody to make evaluation time and start paying the carriers for what they do, attitudes will change. Pretty much your dam if you do (take the time – not make evaluation – get your butt rimmed out) or pay everybody for the job they do and maybe they will take the job to service the customer correctly. It’s hard to provide customer service anymore, when management does not care about the employee or their safety. THANK YOU MANAGEMENT

Oi veh.

Character is defined by how you act when no one is watching. Or when you don’t know you are being filmed. Treat others and their packages the way you want to be treated. Period. We are in customer service, whether management realizes it or not.

Allen Stanford

So a clerk can throw a box 20 feet while sorting in the am, but a carrier throws same box 10 feet while delivering and everyone looses their mind??

John Rokosz

Doesn’t make it right. They are wrong also. And it’s also to make management’s numbers. Difference is carriers are on video. Do your job correctly.

Carla

Is because customers do not see

Heather Wilson

But they throw them in hampers not concrete

Deb Gober

What happens in the PO, stays in the PO! NO CAMERAS THERE!

joe hart

If it’s not caught on video………it didn’t happen.

Steven Martino

What is done inside is not what can be done in public same as most house holds

Leland Grant

lets see, 250 parcels /day, 100 of which must go to the door because home owner has a tiny #1 box. 1/4 mile long drive way ,…… get out ……… then walk to front door of rural McMansion , about 100 to 125 feet around to front, watching for their dog pack ………. and then placing parcel carefully on porch ringing bell and then back to truck back to road, about 2 minutes max, you get paid 30 seconds plus 18 for scan , so you have lost 1 minutes and 12 seconds on that one, if only 50 times… Read more »

Donna Evers

Leland Grant, you hit the nail on the head! We get no extra time or money going up these long driveways, especially when you are in a really rural area. My route evaluation is totally off because of it.

George Herring

Yes that’s the rules buddy

RRR

You hit that on the nose – thank you

Clayton Norris

30 seconds to travel 1mile round trip, follow USPS parking policy, traverse any matter of terrain, deliver parcel and return to line of travel…….

joe hart

This is the last time that package was tossed. It had already been “tossed” by the clerks at least a dozen times before it got to the carrier. But it didn’t happen because it wasn’t caught on video.

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