April 12, 2018
After a Valley News Live investigation highlighted more mail problems within the city of Fargo we are told that action has been taken against an employee. We’re told administrative action was taken against the letter carrier seen in the video for getting caught tossing a package onto a porch in the Fox Run neighborhood. Postal service spokesman David Rupert declined to say what action had been taken instead he apologized in a written statement which you can see below. We also specifically asked Rupert what the postal service was doing to improve mail delivery in south Fargo and West Fargo but he refused to answer the question.
Response from USPS:
“Thank you for giving us the opportunity to respond.
The Postal Service strives to always provide the best possible service to its customers. Our carriers are trained to deliver packages in a responsible, efficient manner.
We apologize to the customer for this failure in service. Be assured, appropriate action will be taken in this isolated case. It does not reflect the careful efforts of the thousands of professional, dedicated letter carriers in our Workforce, including the more than 150 delivery Personnel serving 40,000 Fargo addresses
As information, customers with concerns about their mail service are encouraged to reach out directly to the Postal Service. Whenever we become aware of service issues, we promptly investigate and work with customers to resolve their concerns.
Customers have a variety of options for reaching us, including contacting their local post office, through our customer care center at 1-800-ASK-USPS (1-800-275-8777) or online at https://www.usps.com/help/contact-us.htm
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